Edition: International | Greek

Home » Europe

Home-care across Europe: How can we build the trust of patients?

Nobody likes to be in a hospital. Driving long hours to the medical centre on a regular basis, or sitting around waiting for a therapy or a treatment can have a serious impact on the quality of life of many patients with serious long-term conditions in Europe

By: EBR - Posted: Monday, September 04, 2017

text size [–] [+]
From the project ‘Chain of Trust’, it is quite clear that the human factor in healthcare delivery is crucial and still plays a central role. Patients need someone that they trust, someone that they feel comfortable reaching out to, be it a carer or a healthcare professional. eHealth services or self-care treatment can only be effective if patients feel confident about using them. Trust is a vital component of any successful home care or self-care implementation strategy.
From the project ‘Chain of Trust’, it is quite clear that the human factor in healthcare delivery is crucial and still plays a central role. Patients need someone that they trust, someone that they feel comfortable reaching out to, be it a carer or a healthcare professional. eHealth services or self-care treatment can only be effective if patients feel confident about using them. Trust is a vital component of any successful home care or self-care implementation strategy.

MORE ON Europe

by Nicola Bedlington*

Home-care and self-care can help a great deal, by delivering healthcare and social services where needed to patients in a familiar environment, at a convenient time, surrounded by friends, families and carers, and with support from healthcare professionals.

For self-care technologies and measures to be fully efficient, the focus clearly must be on the patient - not on the new technology. It is important to look at some of the factors that would help technology work in a home setting.

From the project ‘Chain of Trust’, it is quite clear that the human factor in healthcare delivery is crucial and still plays a central role. Patients need someone that they trust, someone that they feel comfortable reaching out to, be it a carer or a healthcare professional. eHealth services or self-care treatment can only be effective if patients feel confident about using them. Trust is a vital component of any successful home care or self-care implementation strategy.

Trust is also built via the involvement of patients in the design of the healthcare service. This is of paramount importance. Patients and patient organisations need to be involved from the beginning of the process, and self-care services need to be designed, assessed and implemented in an integrated and patient-centred way so that technology is user-driven rather than innovation-driven. For EPF, patient-centred care is respectful of and responsive to individual patient preferences, needs and values, and we ensure that patient values guide all clinical decisions.

Patient empowerment is a core pillar of the European Patients’ Forum’s work and part of our vision for patients in Europe. We see self-care and self-management as one of the three tenets of patient empowerment, together with health literacy and shared decision-making.

Empowering patients can lead to more sustainable and efficient health and social systems. Patients with chronic conditions are often referred to as the most under-used resource in the health system: not only have patient-centred care models demonstrated better quality of care, they also provide potential long-term cost-efficiencies. Still, too many patients are struggling to get the support they need to become equal partners in care. 

Patients have expectations that technologies will be empowering, giving them more information about their condition and facilitating their involvement in the care process alongside healthcare professionals. To meet those expectations, we need an ambitious and inclusive strategy on patient empowerment involving all stakeholders.

Digital health and disruptive models of healthcare will bring positive change, but we need to face the fact that any discussion on European healthcare needs to consider the variety of different health systems. Universal health coverage is not a reality for many patients across the European Union, and this is unacceptable. This is why the EPF is driving a strong campaign on universal health coverage using the backdrop of the United Nations Sustainable Development Goals (SDG). The SDGs provide a useful framework for action, and patient empowerment, including self-care, is a core component.

Home-care brings innovative and useful solutions to enhance the quality of life of patients, and also ensures sustainability. A prerequisite is that meaningful patient involvement measures are in place from the design of the service to its implementation.

A real commitment to patient-centred care and patient empowerment is one way forward for future sustainable and equitable healthcare systems, and essential to achieve the promise of care in the home environment.

*Nicola Bedlington is Secretary General of the European Patients’ Forum
**First published in www.friendsofeurope.org

Europe

Children must be at the heart of debate on Europe’s future

Most people debating the future of Europe think in economic terms. But today we must think about how children in Europe are experiencing their childhood, as that will be the biggest determining factor of our future, writes Jana Hainsworth.

Business

Top airline expands service from Brussels - and flies the flag for onboard cuisine

Leading airline Emirates is doing best to dispel traditional myths about onboard food with an innovative and inventive approach to eating at 34,000ft

Editor’s Column

Is the end of the Merkel era within sight?

By: N. Peter Kramer

Now that the liberal FDP has pulled the plug from the German government negotiations, there is plenty of speculation about the future of Angela Merkel

MARKET INDICES


Live World Indices are Powered by Forexpros - The Leading Financial Portal.

Magazine

View 4/2017 2017 Digital edition

Current Issue

4/2017 2017

View past issues
Subscribe
Advertise
Digital edition

All contents © Copyright EMG Strategic Consulting Ltd. 1997-2017. All Rights Reserved   |   Home Page  |   Disclaimer  |   Website by Theratron