Ecommerce Europe Trustmark

Cross-border E-commerce protection for consumers

By: EBR - Posted: Friday, September 16, 2016

text size [–] [+]

More than 10.000 online shops are already certified by Ecommerce Europe and the National Associations, and carry the Ecommerce Europe Trustmark. These shops received the Trustmark for free via one of the National Associations that has joined Ecommerce Europe. Shops that carry the Ecommerce Europe Trustmark link directly to the Ecommerce Europe Trustmark Certificate.

MORE ON Europe

The Ecommerce Europe Trustmark stimulates cross-border e-commerce through better protection for consumers and merchants by establishing one European set of rules and by ensuring clear communication on these rules. It is developed in continuous dialogue with consumer organisations.

It’s safer to shop online for consumers

The Ecommerce Europe Trustmark protects you when you make a purchase through an online shop in another EU country, and a complaint arises.

How does it work?

If you see the Ecommerce Europe Trustmark on the website of a webshop you are visiting, it means that the company has made a commitment to work in compliance with the Ecommerce Europe Code of Conduct, guaranteeing ethical standards in the digital marketplace. In the case of an incident involving the purchase of their products and/or services, those companies with the Trustmark give you the option of filing claims through the Trustmark Service Centre free of charge, if their own Customer Care Service has not been able to resolve the issue.

In the case of a consumer complaint, the Trustmark Service Centre provides for a solution out of court. It enables you to reach a solution easily and quickly. The Trustmark Service Centre provides you with assistance in coming to an agreement with the business. If there is no solution for your complaint, you will have no legal disadvantage. You can immediately seek out legal assistance and are free to pursue your complaint through legal means or otherwise.

Benefits for merchants

The Ecommerce Europe Trustmark gives consumers peace of mind with a clear

code of conduct. By offering a secure, high-quality shopping experience and thus bringing consumers’ trust, the Trustmark ensures loyalty of the merchants’ customers. Finally, it increases traffic by inspiring trust with a European and national logo well-known by consumers.

Europe

Let’s use the new EUphoria to tackle Europe’s root problems

The pendulum of public sentiment in Europe has swung from deepest gloom to something amounting to ‘EUphoria’. This good news may be dangerous if it raises unrealisable expectations, but it is also a not to be missed opportunity

Business

Turning the linear circular: the future of the global economy

Institutions, both in the private and public sector, can always reap the public relations benefits of doing good, even while still accomplishing their goals. As resources become scarcer, a major way to enhance social performance is through resource conservation, which is being underutilized

Editor’s Column