Edition: International | Greek
MENU

Home » Europe

Ecommerce Europe Trustmark

Cross-border E-commerce protection for consumers

By: EBR - Posted: Friday, September 16, 2016

More than 10.000 online shops are already certified by Ecommerce Europe and the National Associations, and carry the Ecommerce Europe Trustmark. These shops received the Trustmark  for free via one of the National Associations that has joined Ecommerce Europe. Shops that carry the Ecommerce Europe Trustmark link directly to the Ecommerce Europe Trustmark Certificate.
More than 10.000 online shops are already certified by Ecommerce Europe and the National Associations, and carry the Ecommerce Europe Trustmark. These shops received the Trustmark for free via one of the National Associations that has joined Ecommerce Europe. Shops that carry the Ecommerce Europe Trustmark link directly to the Ecommerce Europe Trustmark Certificate.

The Ecommerce Europe Trustmark stimulates cross-border e-commerce through better protection for consumers and merchants by establishing one European set of rules and by ensuring clear communication on these rules. It is developed in continuous dialogue with consumer organisations. 

More than 10.000 online shops are already certified by Ecommerce Europe and the National Associations, and carry the Ecommerce Europe Trustmark. These shops received the Trustmark  for free via one of the National Associations that has joined Ecommerce Europe. Shops that carry the Ecommerce Europe Trustmark link directly to the Ecommerce Europe Trustmark Certificate. 

It’s safer to shop online for consumers

The Ecommerce Europe Trustmark protects you when you make a purchase through an online shop in another EU country, and a complaint arises.

How does it work?

If you see the Ecommerce Europe Trustmark on the website of a webshop you are visiting, it means that the company has made a commitment to work in compliance with the Ecommerce Europe Code of Conduct, guaranteeing ethical standards in the digital marketplace. In the case of an incident involving the purchase of their products and/or services, those companies with the Trustmark give you the option of filing claims through the Trustmark Service Centre free of charge, if their own Customer Care Service has not been able to resolve the issue.

In the case of a consumer complaint, the Trustmark Service Centre provides for a solution out of court. It enables you to reach a solution easily and quickly. The Trustmark Service Centre provides you with assistance in coming to an agreement with the business. If there is no solution for your complaint, you will have no legal disadvantage. You can immediately seek out legal assistance and are free to pursue your complaint through legal means or otherwise.

Benefits for merchants

The Ecommerce Europe Trustmark gives consumers peace of mind with a clear
code of conduct. By offering a secure, high-quality shopping experience and thus bringing consumers’ trust, the Trustmark ensures loyalty of the merchants’ customers. Finally, it increases traffic by inspiring trust with a European and national logo well-known by consumers.

EU Actually

State of the Union: Von der Leyen’s europhile dreams

N. Peter KramerBy: N. Peter Kramer

On September 16, Commission President Ursula von der Leyen held her first ‘State of the Union’ before the European Parliament in Brussels

View 01/2020 2020 Digital edition

Magazine

Current Issue

01/2020 2020

View past issues
Subscribe
Advertise
Digital edition

Europe

Meeting the 2030 emissions targets: Mission possible?

Meeting the 2030 emissions targets: Mission possible?

Meeting the European Commission’s proposed climate target for 2030 will require a step change in emission reduction – nearly trebling the existing effort – and a considerable ramp-up in renewable energy production

Business

Remote work carries massive cyber risks

Remote work carries massive cyber risks

These top IT tips can help keep your workers secure

MARKET INDICES

Powered by Investing.com
All contents © Copyright EMG Strategic Consulting Ltd. 1997-2020. All Rights Reserved   |   Home Page  |   Disclaimer  |   Website by Theratron